Well, sump pump failure has come to be synonymous around here with a parade of folks in and out of the house – mostly men. There are the water remediation folks – the company owner, the remediation crew and the monitoring guy; the pod guy, the insurance adjuster; the general contractor and that whole crew who do – drywall , taping, painting, trim, flooring and plumbing (mental note to self: must remember to look really good on plumbing day – as a plumber husband would be a very helpful addition to the household at this point).
I am generally a social person so I don’t mind the company all that much – especially when they are nice folks – like Ike for instance. I like Ike. Ike and John were my remediation team and they were both really nice guys – pleasant, upbeat, polite – all the characteristics you want in a situation when you want to lean toward the sunlight as much as possible. I spoke extensively to Ike about the ins-and-outs of the whole ordeal and asked him many questions. He patiently and graciously answered all my questions…he took all the time necessary to make sure I was comfortable with the process. I like that – good customer service – it makes a big difference in the way a person views the process.
If I knew I was always going to get folks like Ike and John every time something went wrong around here I would mellow out considerably. That is the power of good customer service…it sets a bar for trust, comfort and respect. In my case, it made the whole sump pump flooding remediation experience surprisingly pleasant. Who would have thought that folks packing up your belongings and cutting out your walls could bring in some sunshine with them? But they did and I am grateful for that.
If you ever have the misfortune of needing the services of a water remediation team, let me know and I will connect you with Ike and John. I promise you that you’ll feel better for it and after that type of experience you should take your feel good moments wherever you can find them. 😉
Day six hundred and fifty-four of the new forty – obla di obla da